Security Patrols

Mobile security services for the Old North End Neighborhood.

Since 2006, ONEN has contracted with a local security company to provide mobile security patrol services to our neighborhood. After an extensive request for proposal (RFP) process, PalAmerican Security was selected as ONEN’s new provider of mobile security patrol services in the Old North End. PalAmerican commenced security patrols on April 14, 2025. Patrols are provided daily at random times during both daylight and nighttime hours.

PalAmerican mobile security officers patrol the neighborhood in clearly marked vehicles on a randomized schedule — deliberately avoiding predictable patterns to enhance security effectiveness. Patrol officers electronically document each stop using handheld devices, recording the time of arrival, areas inspected, and departure times to ensure transparency and accountability.

PalAmerican mobile patrol officers undergo training that meets state and local licensing requirements. They are also equipped with specialized instruction to respond to various field situations, including incidents and emergencies.

These security patrols are intended as a crime deterrent. As such, they are not a substitute for police enforcement services provided by the Colorado Springs Police Department or emergency response services provided by the Fire Department. You should call 911 promptly if any crime has been committed or is being committed, or emergency medical or fire services are needed. 

Vacation Residence Check Services
Now Offered to Old North End Property Owners

Beginning June 9, 2025, PalAmerican will offer, for a nominal fee, special “vacation residence checks” of individual homes and properties in the Old North End.  These are exterior checks of homes to deter crime and report damage or unauthorized entry. This additional service is provided only upon the homeowner’s request and at a modest cost directly to the homeowner. To schedule this service, simply email our local PalAmerican office at coloradoinfo@palamerican.com with your travel dates and any special requests. Please try to provide at least one week’s notice before your departure.

The following is a message from PalAmerican describing this new service offered to Old North End property owners.

Dear Homeowners,

As part of our commitment to maintaining a safe and secure community, we are pleased to announce an exceptional service offered by our PalAmerican Security Mobile Patrol Team.

Effective Monday, June 9, 2025, our patrol team will provide the following service for a nominal fee:

Vacation Residence Checks – If you plan to be away for an extended period, you can request our mobile patrol team to perform periodic property checks. At $10 per visit, a PalAmerican security officer will exit their vehicle and conduct exterior, visual inspections of your residence for signs of suspicious activity, damage, visual signs of forced entry, or anything unusual. If an incident occurs on your property requiring a prolonged security presence, an additional charge of $35 per hour will apply.  Our goal is to provide added peace of mind while you’re away.

To schedule this service, simply email our local PalAmerican office at coloradoinfo@palamerican.com with your travel dates and any special requests. Please try to provide at least one week’s notice prior to your departure. We understand emergencies happen, and a week’s notice may not be feasible in some situations. We will work with you through those events if necessary.

This initiative will further enhance the safety and well-being of the ONEN community. As always, our security team remains dedicated to patrolling the neighborhood, responding to incidents, and assisting residents.

Thank you for your support. Should you have any questions or suggestions, feel free to reach out.

Warm regards,

Matthew Shelley
Regional Director of Operations
PalAmerican Security

Colorado Springs Police Department Telephone Numbers

Homeowners are encouraged to be watchful and report suspicious activity to authorities during the day.

  1. 911: Emergency is in progress, such as an active burglery
  2. (719) 444-7000, CSPD non-emergency, such as a suspecius person
  3. (719) 444-7666: Homeless Outreach Assistance, not used for reporting illegal activity
  4. (719) 444-3111: Anonymous vice and narcotics tip line

Peak Alerts Emergency Notification System –  The El Paso-Teller County Emergency Notification System is used to alert you of emergencies that threaten life or property, or situations deemed dangerous by public safety officials. This may include, but is certainly not limited to, man-made disasters, hazardous materials incidents, missing persons, crime, or neighborhood/business evacuation notifications. You will receive time-sensitive messages wherever you specify – home, mobile, or business phones, email address, text messages, etc.  To register, click here.

It is important to note that you should use as many forms of communication as possible to stay informed during an emergency. Stay tuned to news broadcasts, radio stations, social media websites, weather radios, etc. Do not put your safety at risk waiting for a phone call or notification to be told what to do. If at any time you feel that you are in danger, you should take whatever action you think is necessary to get yourself to safety. You should register as an individual rather than a household, as notifications will stop once a user confirms receipt of the message.

Other Security Tips and Resources

Going on Vacation?

  • Arrange for vacation residence security checks.
  • Ask a trusted neighbor to watch over your home, pick up unexpected packages, and look for suspicious activity.
  • Leave some lights on inside and outside (or better yet, put them on timers)
  • Have the USPS hold your mail. Schedule online: https://holdmail.usps.com/holdmail/
  • Put your paper on vacation hold.
  • Arrange for your sidewalk to be shoveled or grass to be mowed while you are gone to make it harder for people to notice you are gone. Also, make sure someone takes in your trash cans if you put them out before you leave.

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